A few months ago, the story broke that the natural gas provider here in the Salt Lake Valley, namely Questar Gas, had installed meter transmitters on a number of customers meters. These transmitters were supposed to make it so the meter readers didn't have to walk up to the meter to read it anymore. The transmitter would just talk to a computer program and tell the computer how much gas the customer was using in a month. Well, it turns out, they installed about 500 of them wrong, causing them to transmit the amount divided by two. When Questar finally figured it out, they had the gaul to try and bill those customers for that mistake. Keep in mind, this data had been transmitted wrong for 2 years. One customer opened up her bill and it was over 2,100 dollars. That was 10 times her usual amount. There have been complaint over complaint about the way they are handling THEIR mistake. Their latest plan is to bill every single Questar customer, that's including the ones who weren't read wrong, an extra 70 cents to make up for their losses. That's okay, right? Wrong. Questar, you made the mistake. Your employees were the ones making the mistake and not paying attention. Yes, you lost money, but that was your mistake. I could see if the customer was purposely setting the transmitter wrong to try and cut their bill, but that is not the case at all. It was YOUR mistake. I don't care how you try and justify it or try and make up the costs. The bottom line is, you made the mistake and you should pay for it. The customer did nothing wrong and they should not be punished for your laziness and your mistake. Why don't you do the right thing, man up to what you did, and take the costs in the tailpipe. Your mistake, you pay the consequences. I'm pretty sure you wouldn't be at all merciful if we asked you for some of our money back from the bills we have paid you. And I know you would penalize us for forgetting to pay our bill for a couple of months. There would be penalties on us for our mistake. Well, the penalty for your mistake is taking the costs and swallowing them. Don't make the customer pay for something they didn't even do.