The Verdict

I finally got in contact with RC Willey, yesterday. If you'll remember, they were the company who sold us our new range and oven that was dented when we opened it's box. They also told us they couldn't give us a markdown because then they wouldn't be able to do service on it later. Well, I guess I complained hard enough. They called us yesterday and said they were going to mark the price of the oven/range down to $650. That's almost a $130 reduction or about 17 percent. We took it. They will be cutting us a check today or tomorrow. So in the end, we got a brand new, stainless steel on black, gas range for 650 dollars. That's pretty much what it would have cost to get an electric one and right at the bottom of the price range we were originally looking at. It helps to complain to a company and demand that they give you some sort of compensation for your trouble or their mistakes. On a business standpoint, it would be better to lose 200 dollars on a price reduction, than to lose thousands of dollars in lost business.